Privacy Policy

Last updated: October 13, 2025

This Privacy Policy describes Our policies and procedures on the collection, use, and disclosure of Your information when You use the Service and tells You about Your privacy rights and how the law protects You.

We use Your Personal data to provide and improve the Service. By using the Service, You agree to the collection and use of information in accordance with this Privacy Policy.

1. Interpretation and Definitions

  • Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to Ziara.ai, Rue Ahmed Joumari, Résidence Ayal Étage 1, Casablanca.
  • Service refers to the Ziara.ai website (ziara.ma), the Nexa360 virtual tour platform, and the Ziara AI agent.
  • Personal Data is any information that relates to an identified or identifiable individual.
  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
  • Usage Data refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).

2. Collecting and Using Your Personal Data

Types of Data Collected:

  • Personal Data: While using Our Service, We may ask You to provide Us with certain personally identifiable information that can be used to contact or identify You. This may include, but is not limited to:
    • Email address
    • First name and last name
    • Phone number
    • Company Name
  • Usage Data: Usage Data is collected automatically when using the Service. This may include information such as Your device’s Internet Protocol (IP) address, browser type, browser version, the pages of our Service that You visit, the time and date of Your visit, the time spent on those pages, and other diagnostic data.

How We Use Your Information:

We use the information we collect in various ways, including to :  

  • Provide, operate, and maintain our Service.
  • Manage Your Account and your registration as a user.
  • Contact You by email, telephone, or other forms of electronic communication regarding updates or informative communications related to the Service.
  • Provide You with news, special offers, and general information about our services.
  • To manage Your requests and respond to your inquiries.
  • For data analysis, identifying usage trends, and to evaluate and improve our Service, products, marketing, and your experience.

3. Sharing Your Personal Information

We may share Your personal information in the following situations :  

  • With Service Providers: We may share Your personal information with third-party Service Providers to provide the conversational AI features of our Service (such as ElevenLabs), to monitor and analyze the use of our Service, and to contact You.
  • For Business Transfers: We may share or transfer Your personal information in connection with, or during negotiations of, any merger, sale of Company assets, financing, or acquisition of all or a portion of Our business to another company.
  • With Your Consent: We may disclose Your personal information for any other purpose with Your consent.

4. Data Security and Retention

The security of Your Personal Data is important to Us. We will take commercially reasonable steps to protect your data, but remember that no method of transmission over the Internet or method of electronic storage is 100% secure.

We will retain Your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy and to the extent necessary to comply with our legal obligations.  

5. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal data, including the right to access, correct, or delete the information we hold about you. To exercise these rights, please contact us.  

6. Changes to this Privacy Policy

We may update Our Privacy Policy from time to time. We will notify You of any changes by posting the new Privacy Policy on this page and updating the “Last updated” date.

7. Contact Us

If you have any questions about this Privacy Policy, You can contact us:

  • By email: contact@ziara.ma
  • By phone: +212 (0) 7 10 10 25 25